FAQ PAGE
FAQ for Zohra Jewellery:
Welcome to the Zohra Jewellery FAQ page. Here, you’ll find answers to the most common questions about our products, orders, and policies. If you can’t find what you’re looking for, feel free to contact us at www.support@zohrajewellery.com
General Questions
Q: Where is Zohra Jewellery based?
A: We are based in the United Kingdom and ship our products worldwide.
Q: Are your products hypoallergenic?
A: Yes, all our jewellery is made with high-quality materials and is designed to be hypoallergenic.
Shipping Questions
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery times vary based on location:
Standard Shipping: 5-10 business days.
Express Shipping: 2-5 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that delivery times may vary due to customs clearance.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Order Questions
Q: Can I modify or cancel my order?
A: You can request modifications or cancellations within 24 hours of placing your order. After this time, we cannot guarantee changes.
Q: What if I receive the wrong item?
A: If you receive the wrong item, please contact us at www.support@zohrajewellery.com within 48 hours of delivery, and we will resolve the issue promptly.
Returns and Refunds
Q: What is your return policy?
A: You can return unused items in their original packaging within 14 days of delivery. For more details, please see our Refund Policy.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
Product Care
Q: How should I care for my jewellery?
A: To maintain the beauty of your jewellery:
Avoid exposing it to water, perfumes, or harsh chemicals.
Store it in a dry, clean place, preferably in a jewellery box.
Q: Do your products come with a warranty?
A: Yes, our products come with a 1 year against manufacturing defects.
Payment Questions
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods displayed at checkout.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your payment information is protected.
Contact Us
Q: How can I contact customer support?
A: You can reach us at:
Email: www.support@zohrajewellery.com
Phone: 07588393921
Q: What are your customer service hours?
A: Our customer support team is available Monday to Friday, 9 AM - 5 PM (GMT).